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A few things to check:

1. Check if your bank session is still active. Go to the Status page and look for an expiry warning. If expired, click "Re-authorise bank".

2. Some banks have a delay. Open banking transactions can take 1-2 days to appear, even if they show in your bank's app. Try again tomorrow.

3. Check the sync log. Go to the Status page and look at the sync log. If it says "success" with 0 transactions, your bank returned no new transactions for that period.

4. Download your logs from the Status page and send them to support@klartion.com if the issue persists.

Klartion tracks transaction IDs to prevent duplicates. If you're seeing duplicates, it's usually because:

The same transaction appears with different IDs from your bank (e.g. pending vs settled). Klartion tracks pending transactions and updates them when they settle, but some banks handle this differently.

If you reset your sync and re-sync from an earlier date, Klartion will check existing transaction IDs and skip anything already in your Notion database.

Some banks limit how often you can request transaction data through open banking. This is normal and temporary. Klartion will automatically retry on the next scheduled sync.

If it keeps happening, try reducing your sync frequency to every 24 hours.

Bank sessions through open banking typically last 90-180 days. When yours expires, go to the Bank page and click "Re-authorise bank". You'll go through your bank's login again to renew access.

Klartion sends you an email warning when your session is about to expire.

Klartion supports 2,500+ European banks through Enable Banking. If your bank isn't showing up, make sure you've selected the correct country when connecting.

Some banks are only available as "personal" or "business" accounts — try switching the account type.

If your bank still doesn't appear, it may not be supported by Enable Banking yet. You can check their coverage page.

Make sure your Notion integration is connected to the database:

1. Open your Notion database page.

2. Click the ... menu in the top right, then Connections.

3. Search for your integration name and click Connect.

Also check that the Database ID in your Klartion settings is correct. You can find it in your Notion database URL — it's the long string of characters after your workspace name.

Go to notion.so/my-integrations and click "New integration". Give it a name (e.g. "Klartion"), select your workspace, and click Submit.

Copy the Internal Integration Secret — that's your API key. Paste it into Klartion's setup wizard.

Don't forget to also connect the integration to your database (see above).

Click "Check for updates" on the Status page. If an update is available, it will be installed automatically.

You can see which version you're running in the footer of any page.

Go to the Notifications setup page and check your SMTP settings. Use the "Send test email" button to verify your configuration.

Common issues:

Gmail: You need an App Password, not your regular password. Use smtp.gmail.com as the SMTP host.

Outlook/Hotmail: Use smtp-mail.outlook.com as the SMTP host.

iCloud: You need an App-Specific Password from appleid.apple.com. Use smtp.mail.me.com.

Each license can be activated on up to 2 machines. If you need to move your license to a different machine, deactivate it first from the Status page, then re-enter your key on the new machine.

This happens when the license was activated on a different machine or the activation was reset. Go to the License setup page and re-enter your license key.

If you've reached the activation limit, deactivate from another machine first, or contact support.